Refunds & Returns Policy

Last Updated: August 11, 2026

At S&A Sports LLC, we want you to be completely satisfied with your purchase. If something isn't right, we are here to help. This policy explains when returns and exchanges are accepted, how to initiate the process, and what to expect with refunds.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

Eligible for Return/Exchange:

Items that are defective, damaged, or defective upon arrival
Items that are significantly different from what was described on the product page
Wrong item received (incorrect size, color, or product)
Items with manufacturing defects (seams coming apart, print fading, missing parts)

Conditions for Return:

The item must be unused, unworn, unwashed, and in its original condition
All original tags must still be attached
The item must be in its original packaging (if applicable)
The return must be initiated within 30 days of receiving the order

Items NOT Eligible for Return:

Items that have been worn, washed, altered, or damaged by the customer
Items without original tags attached
Items purchased during final sale or clearance events (marked as "Final Sale" on the product page)
Items returned after the 30-day return window has expired
Gift cards

2. Return Time Limit

All return requests must be submitted within 30 calendar days from the date you received your order. Returns requested after 30 days will not be accepted.

3. How to Initiate a Return

Follow these steps to start your return:

Contact Us: Email us at info@sasportsllc.com or call (718) 992-5242 with your order number and reason for the return.
Provide Details: Include the item name, order number, and photos if the item is damaged or defective.
Wait for Confirmation: Our team will review your request and respond within 24 hours with return instructions and the return address.
Package Your Item: Carefully repackage the item in its original packaging with all tags attached. Use a sturdy shipping box to prevent damage during transit.
Ship the Return: Send the package to the return address provided in our confirmation email. We recommend using a trackable shipping method.

4. Return Address

📍 Return Address:
S&A Sports LLC
880 River Ave # B
Bronx, NY 10452
USA

Please note: Do not send returns to any address without prior confirmation from our customer support team.

5. Exchange Process

If you would like to exchange your item for a different size or color, follow the same steps as the return process above. When contacting us, specify that you want an exchange and indicate your preferred replacement item, size, or color.

Exchanges are subject to product availability. If the desired replacement item is out of stock, we will process a refund instead.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

Inspection: Upon receiving your return, our team will inspect the item within 1–2 business days to verify it meets the return conditions.
Approval: If your return is approved, we will process the refund to your original payment method.
Refund Timeline: Please allow 3–5 business days for the refund to be processed on our end. The refund will then appear on your statement within 5–10 business days, depending on your bank or card issuer.

💳 Refund Method: Refunds are always issued to the original payment method used at checkout. We cannot issue refunds to a different card or account.

Please note: The exact time for the refund to appear on your statement may vary depending on your bank or credit card company. If you have not received your refund after 10 business days, please contact your bank first, then reach out to us if the issue persists.

7. Return Shipping Costs

Our Fault (Defective/Damaged/Wrong Item): If the return is due to our error — such as receiving a defective, damaged, or incorrect item — we will cover the return shipping costs. We may provide a prepaid shipping label or reimburse your shipping expenses.
Customer's Choice (Changed Mind): If the return is due to a change of mind, wrong size selection, or other non-defect reasons, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

8. Order Cancellation

If you wish to cancel your order:

Before shipping: Contact us immediately for a full refund. We process orders quickly, so reach out as soon as possible.
After shipping: The order can no longer be cancelled. You may refuse delivery or return the item after receiving it following our return process above.